UniBet Privacy Policy

At UniBet, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, use the UniBet app, or interact with any of our products, including sports betting, live casino, poker and bingo. We are operated by Optdeck Service Limited, a company registered in Malta under number C 96335, with our registered office at Level 6 - The Centre, Tigne Point, Sliema TPO 0001, Malta. We are part of FDJ United, and Kindred Group Plc is named as the group under which certain data sharing and account right transfers take place. In the Netherlands, we operate under a licence issued by the Kansspelautoriteit, licence number 1730/01.267.175, and Dutch law governs our operations and this policy.

Information We Collect

When you register for a UniBet account, use our unibet login credentials, or download our unibet app, we collect a range of personal information necessary to provide our services and comply with our licensing obligations. We collect the following categories of data:

• We gather identity information such as your name, date of birth, address and government-issued identification documents to verify your eligibility to play
• We collect contact details including your email address and telephone number so we can communicate important account and unibet bonus information
• We record your financial information, including payment method details, when you make a deposit or request a withdrawal through iDEAL, Visa, Mastercard, Trustly, Brite, PayPal or paysafecard
• We track your gaming activity across our unibet casino games, sportsbook, live casino, poker and bingo products to monitor responsible gambling limits and detect unusual patterns
• We log technical data such as your IP address, device type and browser information whenever you access unibet casino online or use our mobile login
• We store your communication history when you contact our customer support team via live chat, email or telephone

How We Use Your Information

We use the information we collect for several important purposes connected to running our casino unibet platform safely and lawfully. We rely on your data to verify your identity before allowing you to place your first bet or claim any unibet sign up bonus. We also use your information to process deposits and withdrawals, including transfers to your single verified counter-account, and to enforce the mandatory session, deposit and balance limits that every player must set at registration.

We use your gaming and transaction history to detect fraud, prevent money laundering and comply with our obligations under Dutch gambling regulation. We also use your contact details to send you information about unibet promotions, an active unibet bonus code, or updates to our terms, unless you have opted out of marketing communications. If you use our unibet promo code offers or participate in tournaments such as our Showdown Tournament or Drops & Wins campaigns, we process your activity data to determine eligibility and award prizes correctly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within the unibet app to improve your experience, remember your preferences, and analyse how our services are used. Cookies allow us to keep you logged in between sessions, personalise the unibet casino bonus offers we display to you, and measure the performance of our unibet live streaming and unibet live stream features. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Sharing Your Information

We may share your personal data with trusted third parties who help us deliver our services. This includes payment processors who handle your deposits and withdrawals, identity verification providers, and gaming content suppliers such as Kambi Malta Ltd for our sportsbook, Sportradar AG for virtual sports, and Relax Gaming Limited for our poker and bingo products. Our live casino unibet offering is powered by providers including Evolution Gaming, Pragmatic Play and Stakelogic Live, and limited technical data may be shared with these providers to deliver live dealer games.

We may also disclose your information to regulatory authorities, including the Kansspelautoriteit, where required by law. As part of FDJ United and in connection with Kindred Group Plc, certain account data may be shared internally within our corporate group for compliance, security and operational purposes. We do not sell your personal data to unrelated third parties for their own marketing purposes.

International Data Transfers

Because we operate across multiple markets, including our separate sites serving Belgium, Denmark, Sweden, Ireland, France, Finland, Estonia, Romania, Malta, and the UK, your data may occasionally be transferred outside the Netherlands. Where this occurs, we ensure appropriate safeguards are in place consistent with applicable data protection law. Please note that our Australia site is operated by a separate entity, Unibet/Betchoice Corporation Pty Ltd, under its own licence from the Northern Territory Wagering Commission, and if you use unibet australia login or unibet login australia services, a different privacy framework applies to that entity.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal and regulatory obligations under Dutch gambling law. Where your account remains unused for twelve months, we may apply a monthly administration fee as outlined in our terms, and we retain your data throughout this period in case you choose to reactivate your account within three months, with a refund available if you do so.

Your Rights

We recognise and respect your rights regarding the personal data we hold about you. Under applicable data protection law, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate or incomplete data
• Request that we erase your data where we have no lawful basis to retain it
• Object to certain types of processing, including direct marketing related to our unibet casino bonus code offers
• Request a copy of your data in a portable format
• Withdraw consent at any time where processing is based on your consent

If you wish to exercise any of these rights, you can contact our support team through live chat, telephone or our Help Centre, all available 24 hours a day. We will respond to your request within the timeframes required by applicable law.

Security of Your Data

We take the security of your personal and financial information seriously. We use industry-standard encryption and security protocols to protect data transmitted through our website and unibet app, including information you provide when making a deposit or claiming a unibet deposit bonus. Access to your account is protected through secure unibet login credentials, and we encourage you to keep your password confidential and avoid sharing your account details with anyone else.

Responsible Gambling and Data Use

As part of our licence conditions, we monitor your gaming behaviour across our unibet betting, unibet live betting and unibet casino free spins activities to identify signs of problem gambling. We use this data to enforce your chosen limits, and we may lower limits at our own discretion where necessary to protect you. This monitoring is a core part of how we use your data responsibly and in line with our regulatory obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page, and we encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, telephone, or our Help Centre, all accessible around the clock. We are here to address any concerns you may have about your privacy while enjoying our unibet casino games, sports betting, or any other product we offer.