Responsible Gaming at UniBet

At UniBet Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or personal harm. As the operator of UniBet, licensed by the Netherlands Kansspelautoriteit under licence number 1730/01.267.175, we take our duty of care towards every player seriously. This page explains the tools, limits and support options we provide to help you stay in control whenever you play at UniBet, whether through our casino unibet platform, our sportsbook, our live casino unibet tables, poker or bingo products.

Our Commitment to Safer Gambling

We are committed to offering a safe, transparent and fair environment across unibet casino online. Our responsible gaming framework has been designed in line with Dutch regulatory requirements and reflects our wider obligations as part of a group that operates under strict European licensing standards. We continuously monitor player behaviour, review our policies and invest in technology that helps us identify signs of harmful play at an early stage.

We provide mandatory account limits for every player who registers with us.
We offer self-exclusion options, including participation in the Dutch national exclusion register CRUKS.
We train our support team to recognise signs of problem gambling and to respond with empathy and guidance.
We restrict access to our services for anyone under the legal age requirement.

Age Verification and Eligibility

We only accept registrations from players who meet the minimum legal gambling age. Please note that most of our welcome offers, including our unibet sign up bonus and UniBet Casino bonus code promotions, are restricted to players aged 24 and over, in line with our internal responsible gaming standards. We verify the identity and age of every account holder before allowing withdrawals, and we reserve the right to request additional documentation at any time.

Mandatory Limits When You Play at UniBet

Unlike many operators, we require every player to set personal limits before they can start playing. When you complete your UniBet Casino login for the first time, we ask you to define a deposit limit, a session limit and a balance limit. These limits apply across our entire unibet app and desktop platform, ensuring that your play remains within boundaries you have chosen yourself.

Deposit limits control how much money you can add to your account within a day, week or month.
Session limits restrict how long you can remain logged in during a single visit to unibet casino.
Balance limits cap the maximum amount you can hold in your account; any surplus is automatically transferred to your verified bank account without delay.

We take limit changes seriously. If you wish to increase any of your limits, the change only takes effect seven days after your request, giving you time to reconsider. If you wish to decrease a limit, we apply this change immediately, without any waiting period. We may also impose an additional deposit limit linked to your average disposable income, and we retain the discretion to lower any limit further if we believe it is in your interest.

Time-Outs and Self-Exclusion

We understand that sometimes players need a short break rather than a permanent exclusion. Through your account settings, you can activate a temporary time-out that suspends your ability to play across unibet betting, unibet poker and unibet casino games for a period of your choosing. During this time, we will not send you marketing communications or promotional offers.

For players who require longer-term protection, we support self-exclusion through CRUKS, the Dutch national register for exclusion from games of chance. Once registered in CRUKS, you will be unable to access unibet casino online or any other licensed Dutch gambling operator for the duration of your exclusion. We fully cooperate with this system as part of our commitment to responsible gambling under Dutch law.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gambling habits. Some common warning signs include:

Spending more time or money on unibet casino than originally intended.
Chasing losses by increasing bets or deposits beyond your comfort level.
Neglecting work, relationships or personal responsibilities because of gambling.
Borrowing money or using funds set aside for essential expenses to continue playing.
Feeling anxious, irritable or preoccupied with unibet betting when you are not playing.

If any of these apply to you, we strongly recommend using our self-assessment tools, available through the Help Centre, or reaching out to our support team for confidential guidance.

Support Services and External Help

We work closely with independent organisations that specialise in gambling addiction support. If you feel that your gambling is becoming a problem, we encourage you to contact:

Kansspelautoriteit - the Dutch gambling regulator, for information on your rights as a player.
Jellinek and Verslavingszorg Nederland - specialist addiction treatment services offering free and confidential advice.
Our own customer support team, available 24 hours a day via live chat, telephone and email, to help you set limits, activate a time-out or discuss your account.

Our support channels are available in Dutch, and our advisors are trained to handle these conversations sensitively and without judgement.

Protecting Vulnerable Players

We take extra precautions to protect players who may be at risk. Our systems monitor deposit patterns, session length and account activity for signs of escalating or compulsive behaviour. When our monitoring flags a concern, we may proactively contact you, suggest tools such as reduced limits, or in some cases apply restrictions to your account for your own protection, even before you request them yourself.

We also apply strict rules to how we advertise our unibet promo code offers and unibet promotions. We do not target self-excluded players, and we do not send promotional material to anyone who has set restrictive limits or requested reduced communications.

Responsible Gaming on Mobile and App

All the tools described on this page are fully available through our unibet mobile login and our unibet app, so you can manage your limits, activate a time-out, or contact support wherever you play. We designed our app with the same responsible gaming safeguards found on our desktop platform, ensuring consistent protection regardless of how you access unibet casino.

Our Ongoing Responsibility

We regularly review our responsible gaming policies to ensure they remain effective and compliant with Dutch regulatory expectations. As UniBet, we see safer gambling not as a compliance formality but as a core part of how we operate. Whether you enjoy our unibet live casino tables, sports betting markets, bingo rooms or poker tournaments, we want your experience with us to remain positive, controlled and enjoyable at all times.

If you have any questions about the tools described here, or if you would like assistance setting up limits on your account, please do not hesitate to contact our support team. We are here to help you play safely, every time you choose UniBet.

Content updated: August 26, 2026